Privacy Policy

Privacy Policy

Dr Portal (“we”, “our”, or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, mobile application, and any services offered via our digital platform (collectively, the “Platform”).

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal and sensitive information:

1.1 From Patients:

  1. Full name, age, gender
  2. Contact details (email, phone number, address)
  3. Medical history and health records
  4. Appointment details and payment information
  5. Device/location data (for app users)

1.2 From Doctors:

  1. Full name and photo
  2. Professional qualifications and registration details
  3. Specialization and clinic/hospital address
  4. Consultation history and availability
  5. Payment/banking details (for fee settlements)

1.3 Automatically Collected Data:

  1. IP address and browser/device information
  2. Usage behavior and preferences on the Platform
  3. Cookies and tracking data (via analytics tools)

2. How We Use Your Information

Your data may be used to:

  1. Facilitate appointment booking and virtual consultations
  2. Create and manage user profiles
  3. Provide relevant health updates, reminders, and notifications
  4. Improve our services, platform security, and user experience
  5. Comply with legal obligations and regulations

We do not sell your personal information to third parties.

3. Sharing of Information

We may share your information with:

  1. Registered doctors for consultation and follow-ups
  2. Lab and diagnostic partners (if integrated into services)
  3. Payment service providers to process transactions
  4. Legal and regulatory authorities, if required by law
  5. Technology vendors for secure storage and analytics

All third parties are bound by strict confidentiality and data protection clauses.

4. Data Storage and Security

We take robust measures to secure your data:

  1. Data is stored on secure servers with industry-standard encryption.
  2. Access is role-based and restricted to authorized personnel.
  3. We conduct regular audits and monitor for breaches or unauthorized access.

However, while we strive to protect your information, we cannot guarantee absolute security due to the inherent risks of digital transmission.

5. Retention of Information

We retain your personal data:

  1. For as long as your account remains active
  2. As necessary to provide our services
  3. In compliance with applicable legal, tax, and regulatory requirements

You may request deletion of your account/data by contacting our support team, subject to retention obligations.

6. User Rights

As a user, you have the right to:

  1. Access and review your personal information
  2. Request corrections or updates to your data
  3. Withdraw consent for data processing (subject to platform limitations)
  4. Request deletion of your personal information (where applicable)

For any such requests, contact us at [ support@drportal.com].

7. Use of Cookies and Tracking Tools

Our platform uses cookies and similar technologies to:

  1. Analyze usage patterns
  2. Personalize content and recommendations
  3. Improve performance and security

You may disable cookies through your browser settings, but this may limit functionality.

8. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from minors without parental consent. If we become aware of any such collection, we will delete the data promptly.

9. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of such sites. We advise you to review their privacy policies separately.

10. Policy Updates

We may revise this Privacy Policy from time to time. Updated versions will be posted on our website and app with the “Effective Date” revised accordingly. Continued use of the Platform after changes implies acceptance of the new terms.

11. Contact Us

If you have questions, concerns, or grievances regarding this Privacy Policy or data usage, please reach out to:

 Dr Portal Team
Email: support@drportals.com
Phone: +91-8828509080

We are committed to resolving your concerns in a fair and timely manner.